Terms and Conditions
This page outlines the terms and conditions regarding your reservation:
- Booking and Cancellation Provision for Online Payments
- Booking and Cancellation Provision for Bank Deposits/Transfers
- Booking and Cancellation Provision for Travel Agencies
Booking and Cancellation Provision for Online Payments
- All reservation shall be done in writing through proper booking or instrument reflecting or stating the reservation details
- Reservation on shall be given a specific option date upon which payment shall be made to confirm the reservation
- We reserve the right to accept or reject payments by credit card which we may feel are of a fraudlent nature
- As protection against fraud we require your phone number and a home address. As part of our Privacy Policy, this information is not shared with any third parties and are for reference purposes only
Finalisation: - Reservation shall be binding if:
- 50% of the total amount of the order has been deposited, cleared and verified into our account, together with the final service voucher duly signed and approved by the official signatories as an exchange of the booking order
or
If enabled, full payment of 100% of the total amount of the order has been deposited, cleared and verified into our account, together with the final service voucher duly signed and approved by the official signatories as an exchange of the booking order
- Final service voucher and cleared payment are acknowledged by the resort's reservation officer
Cancellations: - Must be in writing and subject to the following penalties.
- Due to Personal reason:
- No show on the date of arrival or a day before is subject to forfeiture of the total payment
- Two to seven days before arrival -35% of the total payment is forfeited
- Eight days to thirty days arrival -25% of the total amount is forfeited
- In the event of cancellation due to act of nature and an event beyond the control of the resort, booking shall move to another date. In case of refund, 25% of the total payment shall be deducted to cover administration charge
- Shorten of stay – is subject to forfeiture of the total payment
Mode of Payment:
All payments must be deposited, cleared and verified prior to the confirmed date of reservation.
All payments are processed using BDO's Payment Gateway. Upon confirmation of your reservation, you will be sent login details which you will enter to on the Pay Online page to proceed with your online payment.
Booking and Cancellation Provision for Bank Deposits/Transfers
- All reservation shall be done in writing through proper booking or instrument reflecting or stating the reservation details
- Reservation on shall be given a specific option date upon which payment shall be made to confirm the reservation
Finalisation: - Reservation shall be binding if:
- 50% of the total amount of the booking is deposited to our account and the deposit slip is faxed together with the final service voucher duly signed and approved by the official signatories as an exchange of the booking order
- Final service voucher and deposit slip are acknowledged by the resort’s reservation officer
Cancellations: - Must be in writing and subject to the following penalties.
- Due to Personal reason:
- No show on the date of arrival or a day before is subject to forfeiture of the total payment
- Two to seven days before arrival -35% of the total payment is forfeited
- Eight days to thirty days arrival - 25 % of the total amount is forfeited
- In the event of cancellation due to act of nature and an event beyond the control of the resort, booking shall move to another date. In case of refund, 25% of the total payment shall be deducted to cover administration charge
- Shorten of stay – is subject to forfeiture of the total payment
Mode of Payment:
All Checks must be cleared by the bank prior to the confirmed date of reservation. Please make all payments payable to:
Bank Details will be provided with your Statement of Account.
Booking and Cancellation Provision for Travel Agencies
- All reservation shall be done in writing through proper booking or instrument reflecting or stating the reservation details
- Reservation on shall be given a specific option date upon which payment shall be made to confirm the reservation
Finalisation: - Reservation shall be binding if:
- Full payment (100% of the total amount of the booking is deposited to our account and the deposit slip is faxed together with the final service voucher duly signed and approved by the official signatories as an exchange of the booking order)
- Final service voucher and deposit slip are acknowledged by the resort's reservation officer
Cancellations: - Must be in writing and subject to the following penalties.
- Due to Personal reason:
- No show on the date of arrival or a day before is subject to forfeiture of the total payment
- Two to seven days before arrival -35% of the total payment is forfeited
- Eight days to thirty days arrival - 25 % of the total amount is forfeited
- In the event of cancellation due to act of nature and an event beyond the control of the resort, booking shall move to another date. In case of refund, 25% of the total payment shall be deducted to cover administration charge
- Shorten of stay – is subject to forfeiture of the total payment
Mode of Payment:
All Checks must be cleared by the bank prior to the confirmed date of reservation. Please make all payments payable to:
Bank Details will be provided with your Statement of Account.
Information on this page may be subject to change without prior notice.
On-Page Legend
Philippine Peso
Estimated Rate: 1
Change to:
PHP; EUR; USD; AUD;
Philippines (+08:00)
Time in 24 hour format
(Example: 1300 is 1pm)
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